When you reach out for help, you will be invited to talk to a Kaitūhono Hapori / Community Connector who will listen to your unique challenges and create a personalised plan that will include a variety of the below support options.

Crisis Response

We will do our best to accommodate any immediate crisis needs, whether through immediate provision of basic items or advocacy for other concerns such as housing. Please note that our ability to meet material needs will depend upon our resources when you visit.

If you have safety concerns, we will create a plan with you so that you feel safer and ready to take on next steps.

Advice & Information

Our experienced team offers personalised advice and information tailored to your circumstances. From navigating complex support systems to understanding eligibility criteria, we can guide you toward a best course of action. We provide clear, easy-to-understand information about services, resources, and options available in Christchurch. Whether it’s understanding your legal rights, exploring housing options, or accessing financial support, we’ll make sure you’re informed.

Advocacy

Need help making your voice heard? We advocate on your behalf to ensure you can access the support and resources you deserve. This might include liaising with other agencies, helping with applications, or assisting with urgent needs.

Support

We’re here to listen and provide a safe space to talk. Whether it’s emotional support or practical help, you can rely on us to help empower you to take the next step in navigating your journey.

Referrals & Connection

The Loft works closely with a wide range of partner agencies to connect you to specialised services such as housing support, mental health services, financial mentoring, and more. We ensure a smooth handover and continued support as you transition to these services.